How to Troubleshoot File Does Not Exist Error in Lotus Notes?

Published By Siddharth Tehri
Published On June 23rd, 2023
Reading Time 6 Minutes Reading
Category Lotus Notes

File Does Not Exist Error in Lotus Notes

In Summary: Lotus Notes is one of the widely used email clients among businesses. The functionality and security features offered by IBM Notes are really excellent. If it provides a high level of security, it does not mean that it is free from all kinds of errors. In many situations, due to some random reasons, one has to face some dire situations. One such common error faced by Notes users is the file does not exist error in Lotus Notes messages.

Whenever Lotus Notes users encounter this error, it becomes very difficult to access the data items stored in the ‘xxx.nsf’ file. And this results in complete data isolation, which is stored in Lotus Notes mailboxes. Thus, in this blog, we have discussed all the possible reasons and their respective solutions to solve the “IBM Notes file does not exist” error.

Table of Content – Easy to Navigate

  1. The file is Missing From Lotus Notes – Causes
  2. Solutions For the Error “Lotus Notes Error File Does Not Exist”
  3. Best Alternative Tip: Convert NSF to PST
  4. Time to Wind-up

So, after reading na upper part. Let us move on to the below section to know about all the possible causes of the Lotus Notes error file does not exist error.

File Does Not Exist Error in Lotus Notes – Possible Reasons

There can be several reasons behind this Lotus Notes error and major ones are discussed below:

  • A user may be working on an unreliable or lost network connection. Because of this the file is not visible to him in his mailbox and this error is being shown.
  • The user may be trying to open a file that no longer exists. Or, it is saved to a removable device that is not attached to the local machine.
  • A user is trying to access an attachment or file that is not available in the directory.

So, after knowing how to do everything, now it is time to solve them manually by knowing the method. So, in the next part, we are going to tell you all the troubleshooting solutions. Thus, let’s go ahead and follow all the steps carefully and get rid of this IBM Notes file does not exist error.

Lotus Notes Error File Does Not Exist- Troubleshooting Ways

Here are some common methods using which one can easily solve all the possible Lotus Notes errors.

  1. The first thing you can do is check the Internet connection and all adapters very carefully. After that, try to open the email in Lotus Notes.
  2. Remove all external drives or storage devices, if any, and then click the email message to open it.
  3. You must be aware of the location of the directory where your file is placed. Double-verify this to make sure that the selected directory location is accurate.
  4. Make sure that some key files such as name.nsf, cache.ndk, desktop.ndk, and bookmark.nsf are present in the Notes\Data directory. However, if these files are not there, the equivalent .ntf files must be present in the Notes\Data directory.

File Does Not Exist Error While Archiving Emails

Many times Lotus Notes users archive emails to move their old emails. But in some cases, they receive an error saying “The file does not exist error in Lotus Notes” and the process ends there.

Reason: The main reason behind this error is that the stored NSF file has either been renamed or deleted from the Notes directory.

Solution: Go to File >> Database >> Properties >> Archive Settings option. Then, check if the Archive File is Missing or has been renamed. If it is deleted, a new NSF file is created or renamed at the same location with the same name.

File Error During Notes Launch After an Update IBM

Whenever someone switches to the new version through a different account, it may display the xxx.nsf file does not exist error. This is also a big reason behind this error, which needs to be removed.

Solution: To fix Lotus Notes NSF File Not Found error, one is advised to install the latest version through the same user account through which the previous version was installed. And, when the installation is complete, simply restart the Lotus Notes application. This will prevent this error message from occurring again.

Lotus Notes Error: (Calendar_Profile)

Accessing the local replica instead of the server copy may raise the error file that does not exist (CalendarProfile) Note. Another possible reason is the accidental deletion of temporary files of Notes (.DTF).

Solution: Follow the steps discussed below to fix the file does not exist error in Lotus Notes:

  1. Open mail in server copy instead of the local replica to see the effect.
  2. Relaunch IBM Notes application and solves the problem.
  3. Configure an anti-virus program to exclude DTF files to fix the problem.

So, now all the steps to solve the IBM Notes file does not exist error are ended.

Best Alternative Tip: Convert NSF to PST

If you still haven’t been able to fix the lotus notes error file does not exist error with these solutions, then convert your NSF files to Outlook PST. So, for this, you can use this NSF to PST Converter. This tool is the most reliable and easily transfers all the mailbox data from Lotus Notes to Outlook PST without facing any type of hassle.

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How to Run this Utility – Guide

  1. Download and run software on your system
  2. Choose the “Add Files or Add Folder” option to “Add NSF Files”.
  3. Then, select “Categories” and apply “Filters”.
  4. After that, “Browse Location” to save the resultant PST and
  5. Finally, click on ‘Export‘ to start the process.


This blog discussed all possible solutions to the File Does Not Exist Error in Lotus Notes. But, it is very much clear that Lotus Notes is not much user-friendly compared to Outlook. The interface of Microsoft Outlook is very easy to understand, so, it will be beneficial to switch from Lotus Notes. Now, to perform this migration successfully, one can use one of the best tools mentioned above.